Refund and Return Policy
Last updated: January 2026
In masvida.store, We want you to have a clear and transparent shopping experience. The guidelines applicable to refunds, returns, and exchanges are described below.
1. Return period
Our refund and return policy is valid for 10 calendar days from the date of purchase. Once this period has passed, we will not be able to offer a full refund or exchange.
2. Eligibility Requirements for a Return
For a product to be eligible for return, it must meet the following conditions:
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To be unused and in the same conditions in what it was received.
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To preserve your Original packaging.
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Present Proof of purchase (order receipt or confirmation).
Please, Do not send the product directly to the manufacturer.
3. Products Not Eligible for Return
There are certain products that cannot be returned, including:
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Perishable goods (food, flowers, magazines, or newspapers)
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Personal or sanitary products
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Hazardous or flammable materials
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Gift cards
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Digital products or downloadable software
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Some health and personal care items
4. Partial refunds
In certain cases, only granted partial refunds, such as:
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Books with evident signs of use
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CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened
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Items that are not in their original condition, are damaged, or incomplete due to causes not attributable to masvida.store
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Items returned after 30 days from delivery
5. Refund Process
Once the returned product has been received and inspected, we will send you an email notifying you of the reception of the article and the approval or rejection of your refund.
If the refund is approved:
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The amount will be processed and automatically applied to Original payment method.
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The accreditation time will depend on the banking institution or payment platform used.
6. Late or Unreceived Refunds
If you still haven't received your refund:
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Check your bank account again.
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Contact your credit card company, as processing may take a few days.
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Contact your bank.
If after these steps the refund is not reflected, write to us at:
7. Sale items
Only products are Regular price are eligible for reimbursement. The Sale items or discounted items They are not eligible for a refund.
8. Changes
We only replace products when they are defective or damaged. If you need to exchange an item for the same product, contact us by email at:
And send the product to the following address:
📍 Libramiento Oriente No. 220, Lomas del Punhuato Neighborhood, Postal Code 58256, Morelia, Michoacán de Ocampo, Mexico
9. Gifts
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If the article was marked as gift and sent directly to the recipient, it will be granted a store credit for the value of the product once the return is received.
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If the item was not marked as a gift, the refund will be issued to the original buyer, who will be notified of the return.
10. Return Shipments
To make a return, the product must be sent to:
📍 Libramiento Oriente No. 220, Lomas del Punhuato Neighborhood, Postal Code 58256, Morelia, Michoacán de Ocampo, Mexico
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The Return shipping costs are the responsibility of the customer.
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Shipping costs are non-refundable.
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In case of refund, the cost of return shipping may be deducted from the total amount.
For higher value items, we recommend using a courier service with tracking number shipping insurance, as we do not guarantee the receipt of returns without proof.
11. Help and Contact
For any questions regarding refunds, returns, or exchanges, please contact us at:
📧 hola@masvida.store
📞 +52 443 315 2304 ext. 110
When making a purchase on masvida.store, the customer acknowledges having read and accepted this Refund and Return Policy.
