{"id":1464,"date":"2024-12-11T12:35:14","date_gmt":"2024-12-11T12:35:14","guid":{"rendered":"https:\/\/klbtheme.com\/fynode\/?page_id=1464"},"modified":"2026-01-20T23:34:36","modified_gmt":"2026-01-20T23:34:36","slug":"refunds","status":"publish","type":"page","link":"https:\/\/www.masvida.store\/en\/reembolsos\/","title":{"rendered":"Refund policies"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1464\" class=\"elementor elementor-1464\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f0a46 e-flex e-con-boxed e-con e-parent\" data-id=\"26f0a46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af42829 e-con-full e-flex e-con e-child\" data-id=\"af42829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a54dae7 elementor-widget elementor-widget-text-editor\" data-id=\"a54dae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Refund and Return Policy<\/h1>\n<p><strong>Last updated:<\/strong> January 2026<\/p>\n<p>In <strong>masvida.store<\/strong>, We want you to have a clear and transparent shopping experience. The guidelines applicable to refunds, returns, and exchanges are described below.<\/p>\n<hr \/>\n<h2>1. Return period<\/h2>\n<p>Our refund and return policy is valid for <strong>10 calendar days<\/strong> from the date of purchase. Once this period has passed, we will not be able to offer a full refund or exchange.<\/p>\n<hr \/>\n<h2>2. Eligibility Requirements for a Return<\/h2>\n<p>For a product to be eligible for return, it must meet the following conditions:<\/p>\n<ul>\n<li>\n<p>To be <strong>unused<\/strong> and in the <strong>same conditions<\/strong> in what it was received.<\/p>\n<\/li>\n<li>\n<p>To preserve your <strong>Original packaging<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Present <strong>Proof of purchase<\/strong> (order receipt or confirmation).<\/p>\n<\/li>\n<\/ul>\n<p>Please, <strong>Do not send the product directly to the manufacturer<\/strong>.<\/p>\n<hr \/>\n<h2>3. Products Not Eligible for Return<\/h2>\n<p>There are certain products that <strong>cannot be returned<\/strong>, including:<\/p>\n<ul>\n<li>\n<p>Perishable goods (food, flowers, magazines, or newspapers)<\/p>\n<\/li>\n<li>\n<p>Personal or sanitary products<\/p>\n<\/li>\n<li>\n<p>Hazardous or flammable materials<\/p>\n<\/li>\n<li>\n<p>Gift cards<\/p>\n<\/li>\n<li>\n<p>Digital products or downloadable software<\/p>\n<\/li>\n<li>\n<p>Some health and personal care items<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>4. Partial refunds<\/h2>\n<p>In certain cases, only granted <strong>partial refunds<\/strong>, such as:<\/p>\n<ul>\n<li>\n<p>Books with evident signs of use<\/p>\n<\/li>\n<li>\n<p>CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened<\/p>\n<\/li>\n<li>\n<p>Items that are not in their original condition, are damaged, or incomplete due to causes not attributable to masvida.store<\/p>\n<\/li>\n<li>\n<p>Items returned after 30 days from delivery<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>5. Refund Process<\/h2>\n<p>Once the returned product has been received and inspected, we will send you an email notifying you of the <strong>reception<\/strong> of the article and the <strong>approval or rejection<\/strong> of your refund.<\/p>\n<p>If the refund is approved:<\/p>\n<ul>\n<li>\n<p>The amount will be processed and automatically applied to <strong>Original payment method<\/strong>.<\/p>\n<\/li>\n<li>\n<p>The accreditation time will depend on the banking institution or payment platform used.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>6. Late or Unreceived Refunds<\/h2>\n<p>If you still haven't received your refund:<\/p>\n<ol>\n<li>\n<p>Check your bank account again.<\/p>\n<\/li>\n<li>\n<p>Contact your credit card company, as processing may take a few days.<\/p>\n<\/li>\n<li>\n<p>Contact your bank.<\/p>\n<\/li>\n<\/ol>\n<p>If after these steps the refund is not reflected, write to us at:<\/p>\n<p>\ud83d\udce7 <strong><a href=\"mailto:hola@masvida.store\">hola@masvida.store<\/a><\/strong><\/p>\n<hr \/>\n<h2>7. Sale items<\/h2>\n<p>Only products are <strong>Regular price<\/strong> are eligible for reimbursement. The <strong>Sale items or discounted items<\/strong> They are not eligible for a refund.<\/p>\n<hr \/>\n<h2>8. Changes<\/h2>\n<p>We only replace products when they are <strong>defective or damaged<\/strong>. If you need to exchange an item for the same product, contact us by email at:<\/p>\n<p>\ud83d\udce7 <strong><a href=\"mailto:hola@masvida.store\">hola@masvida.store<\/a><\/strong><\/p>\n<p>And send the product to the following address:<\/p>\n<p>\ud83d\udccd <strong>Libramiento Oriente No. 220, Lomas del Punhuato Neighborhood, Postal Code 58256, Morelia, Michoac\u00e1n de Ocampo, Mexico<\/strong><\/p>\n<hr \/>\n<h2>9. Gifts<\/h2>\n<ul>\n<li>\n<p>If the article was marked as <strong>gift<\/strong> and sent directly to the recipient, it will be granted a <strong>store credit<\/strong> for the value of the product once the return is received.<\/p>\n<\/li>\n<li>\n<p>If the item was not marked as a gift, the refund will be issued to the <strong>original buyer<\/strong>, who will be notified of the return.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>10. Return Shipments<\/h2>\n<p>To make a return, the product must be sent to:<\/p>\n<p>\ud83d\udccd <strong>Libramiento Oriente No. 220, Lomas del Punhuato Neighborhood, Postal Code 58256, Morelia, Michoac\u00e1n de Ocampo, Mexico<\/strong><\/p>\n<ul>\n<li>\n<p>The <strong>Return shipping costs are the responsibility of the customer<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Shipping costs are non-refundable.<\/p>\n<\/li>\n<li>\n<p>In case of refund, the cost of return shipping may be deducted from the total amount.<\/p>\n<\/li>\n<\/ul>\n<p>For higher value items, we recommend using a courier service with <strong>tracking number<\/strong> shipping insurance, as we do not guarantee the receipt of returns without proof.<\/p>\n<hr \/>\n<h2>11. Help and Contact<\/h2>\n<p>For any questions regarding refunds, returns, or exchanges, please contact us at:<\/p>\n<p>\ud83d\udce7 <strong><a href=\"mailto:hola@masvida.store\">hola@masvida.store<\/a><\/strong><br \/>\ud83d\udcde <strong>+52 443 315 2304 ext. 110<\/strong><\/p>\n<hr \/>\n<p>When making a purchase on <strong>masvida.store<\/strong>, the customer acknowledges having read and accepted this Refund and Return Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolsos y Devoluciones \u00daltima actualizaci\u00f3n: Enero de 2026 En masvida.store, queremos que tengas una experiencia de compra clara y transparente. A continuaci\u00f3n, se describen los lineamientos aplicables a reembolsos, devoluciones y cambios. 1. Plazo para devoluciones Nuestra pol\u00edtica de reembolsos y devoluciones tiene una vigencia de 10 d\u00edas naturales a partir de la<\/p>\n<div class=\"klb-readmore post-buttons\"><a class=\"btn btn-black btn-rounded\" href=\"https:\/\/www.masvida.store\/en\/reembolsos\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1464","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/pages\/1464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/comments?post=1464"}],"version-history":[{"count":4,"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/pages\/1464\/revisions"}],"predecessor-version":[{"id":2341,"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/pages\/1464\/revisions\/2341"}],"wp:attachment":[{"href":"https:\/\/www.masvida.store\/en\/wp-json\/wp\/v2\/media?parent=1464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}